Privacy Policy

At Unify Supply Group we’re committed to ensuring that your privacy and security are protected. Our customers, and website visitors, are our top priority and we want to keep you informed on your rights relating to your information. This privacy policy sets out how Unify Supply Group uses and protects any information that you give us when you use this website. We use cookies (a small text file placed on your computer to identify your computer and web browser) and may use other tracking technology to analyse the use of and improve your experience with us. If you do not wish to continue with this please Opt Out

Unify Supply Group may change this policy from time to time by updating this page, so please check back every so often.

For all our services, the data controller – the company that’s responsible for your privacy – is Unify Supply Group ltd.

Your Data

Why do we collect your data?

We want to provide you with the best service we possibly can and offer a seamless user experience on our website. As we sell and dispatch products, we’ll need your data in order to send your order out to you, let you know when it’s coming and prevent fraud. We’d also like to use your data to keep you up to date with what we’re doing at Unify Supply Group, including our latest news and offers.

 

What information do we collect?

We use your information in a number of different ways depending on how you interact with us. The table below set this out in detail, showing what we collect and why.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Category What We Collect Why we collect
Online Purchase
  • Contact information such as name, address, e-mail address and telephone number.

  • Payment information and payment history (through Shopify) – Please note Unify Supply Group do NOT store ANY payment details and cannot view them at any time.

  • Order information.
 To ensure we can deliver your purchase.
Purchase History and Saved Items
  • What you’ve bought.

  • What you’ve stored in your basket.

  • Your email address.
 To provide you with great customer service
To help you check out
Customer Service Enquiry
  • Contact information such as name, address, e-mail address and telephone number.

  • Order information.

  • All correspondence in the matter.
 We will use your personal data to manage your queries, to handle complaints and support matters through e-mail, our chat function, and through social media.
We may also contact you if there is a problem with your order.
Customer Survey
  • Email address

  • Name

  • Age

  • Gender
 To make sure we can contact you if you are a winner and/or to send you a voucher.
Newsletter sign-up
  • Email Address
 To keep you up to date, we only send this with your permission.
Website Data
  • Analytical data such as time spent on website, pages visited, the device you use, your operating system and location data
 To help us understand how you use the website so we can improve the experience.

How do you get my consent?

When you provide us with your data to complete a transaction, verify your credit card, place an order, contact our customer services team, arrange for a deliver or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent. This is usually a tick-box on check out, or if you register for our newsletter. If you have opted in, then change your mind at any time, please contact us and we can remove your data records. Email us on dataprotection@uktextile.group

How long do we save your data?

We will keep your data as long as you are an active customer.

Sharing your Information

Where we send your data

We may also partner with selected third-party vendors[, such as [Adobe Analytics,] [Clicktale,] [Clicky,] [Cloudfare,] [Crazy Egg,] [Flurry Analytics,] [Google Analytics,] and others], to allow tracking technologies and remarketing services on the Site [and our mobile application] through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Site, determine the popularity of certain content and better understand online activity. By accessing the Site, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

Marketing

Email & SMS Marketing

If you have agreed to receive marketing materials from us, we may send you emails and SMS messages concerning new products, special offers or other information which we think you may find interesting using the email address which you have provided.
You can stop these at any time by:

  • By clicking ‘unsubscribe’ in any of the marketing messages you receive, this can typically be found at the bottom of email.
  • By emailing us on info@uktextile.group (please allow 5 working days for us to remove you from the mailing list)
  • By replying to SMS messages following the opt out process included in messages you receive

Once you have done this, we will update your profile to ensure you don’t receive any further marketing messages. Please note that stopping marketing messages will not stop service communications (such as order delivery confirmations).

Online advertising and Remarketing

To keep you as up to date as possible with what’s new at Unify Supply Group, we may occasionally use adverts and remarketing adverts which will show across other websites, social networks and apps that you visit. They may include products and services that we think you will be interested in, based on what you have viewed or bought on our website. We obtain this information via pixels, tags, cookies or by services that are offered by websites and social media networks.

Social Media

We love social media, and its built in to our DNA. We love to see what our Unify Supply Group customers are wearing, having conversations with you and supporting your customer service needs through social media.

If you interact with us on social media, you are consenting and allowing us to interact with you. An interaction can be defined as liking or following our Instagram, Facebook, Twitter, LinkedIn or YouTube accounts, commenting or tagging us in photos or posts and sharing our content via liking or retweeting. From this interaction, we may collect data that will help enhance your experience with us in the future.

We love to hero our customers and fans and like to share your social media content through our channels. You can share your intention to have your image shared by tagging us in a photograph or use any of our branded hashtags found on the official Unify Supply Group Instagram here. By interacting with us in this way, you are consenting that we can use images or comments royalty free without limitation. If you are unhappy with us sharing your comments or images, please do let us know and we will remove the image.

Email us on dataprotection@uktextile.group with any questions or concerns.

Shopping with Unify Supply

WooCommerce

We host our store with WooCommerce. They provide us with the online e-commerce system that works with our platform and that allows us to sell our products and services to you. All your data is stored through WooCommerece’s data storage, databases and the general Shopify application. All data is stored behind multiple firewalls on secure servers.

You can see our WooCommerce terms & conditions and privacy policy here. Terms & Conditions, Privacy Policy

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Contact Us

Unify Supply

We’re here to assist you, so please let us know if you:

  • Would like to access, correct, amend or delete any personal information we have about you
  • Would like us to stop using your data
  • Would like to register a complaint
  • Would like more information about your data and how we use it

Please do not hesitate to contact our team on dataprotection@uktextile.group

Write to us at:

Unify Supply Group
252 – 262 Romford Road, Forest Gate,
London, E7 9HZ